Here you can find the frequently asked questions. If you still need help, please contact our customer service by e-mail superyellow(at)superyellow.fi or by the contact form.
Deliveries and returns
We ship the orders in 1-3 days after we have received the order. If you place your order during weekend or public holiday, the order will be shipped during the next working days.
The orders are shipped from our warehouse in Helsinki and the delivery time depends on your location. In Finland the orders of one or two beanies are shipped as a maxi letters via Posti and delivered straight to your mailbox. Usually this takes 2-6 working days from the day you placed your order, but sometimes delays may occur. The delivery times in EU are 2-14 days and for order outside of EU 7-21 working days from received payment.
Orders sent as a letter in Finland don’t have tracking code. For the orders outside of Finland we will provide a tracking code by e-mail.
Yes you can. You can return unworn items with original labels within 14 days from your purchase. You are responsible for the return costs. Please read more about our return policy.
Our return address is Vattuniemenkatu 3, 00210 Helsinki.
We issue the refund after we have received the item. Please note that it depends on your location and the shipping method how long it takes for us to receive your return.
Please read more about our shipping policy.
Products and materials
We use only 100% merino wool, organic cotton and recycled materials in our products. Read more about the materials we use.
Merino wool is the finest wool quality and it is naturally warm and soft. Merino wool is a long-lasting material with many great natural qualities. You can read more about what is merino wool from our merino wool guide.
Merino wool can be machine washed on delicate 30°, however usually airing is enough to freshen up the beanie. Please follow carefully the merino wool washing instructions.
Mulesing free merino wool is produced in a way the sheep are not harmed. We only use mulesing free merino wool in our beanies. Please read more about mulesing free merino wool.
All our beanies are made in Finland. By local production we can ensure that our production is sustainable and that our beanies are the best quality. Please read more about our production and sustainability at our sustainability page.
Our beanies are one size and they fit for both men and women. Merino wool beanies adjust to your head when used without loosing their shape. For kids we have two sizes available: size 1 (46-50cm) and size2 (52-56cm).
In our merino wool beanies the knitting is tight and thick and they cover your ears. So yes, they are perfect for windy weather as well.
Our beanies are for all people who love spending time outdoors, and we wanted to come up with a name that is energetic and gives you a good feeling. If you are interested, please read more about Superyellow.
Yes, Superyellow is 100% Finnish brand founded by three designers in 2007. All our beanies are designed and made in Finland.
Our office and warehouse is in Lauttasaari, Helsinki.
We don’t have our own shop, but we have many retailers in Finland and other countries. All Superyellow retailers are listed at our website.
We are always looking for new active people to join our super brand ambassador team. All enquiries and questions related to social media collaborations can be sent to kaisa (at) superyellow.fi.
We have listed all our retailers. You can also contact us directly for more information superyellow (at) superyellow.fi.
We have retailers in many countries and we are happy to welcome new ones! If you are interested, you can contact us directly or our sales agent. Please see our contact information.